Get in touch!
For Custom orders, or consultation, please fill out form and we’ll reply within 24 hours.
We offer jewelry repair services as well! We assess the damages on a case by case basis and will determine if we can repair the piece with an estimated cost. Use the Contact Us form or email info@joanettecollections.com for jewelry repair requests!
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Jewelry Cleaning
Joanette Collections also offers jewelry cleaning services, use the contact us form to request cleaning services for bronze, silver or gold jewelry.
Jewelry Repair
Watch a video of me completing a jewelry repair of turquoise stones for a silver ring.
FAQs
What additional services do you offer?
1
We offer jewelry cleaning and minor repairs to jewelry at a cost. Please contact us for consultation and referral for intricate repairs. What makes us different is reliable customer service, a lifetime warranty on every piece, and heirloom-quality craftsmanship designed to be passed down for generations.
What’s your refund policy?
2
Cancellations and refunds are held at a 30 day standard.
What’s your privacy policy?
3
Here at Joanette Collections, we do not sell your information to third party vendors. We strive to stay compliant with applicable privacy laws. We collect information from customers that have willingly provided their information to us for marketing purposes, discounts and seasonal promotions. Your payment information is completed through secured transactions via our website and will not be stored on our site , nor shared with anyone else. Customer satisfaction, and protection is important to us.
What’s your shipping policy?
4
Various items take longer time to create, thus shipping times will be affected. Some pieces are made to order and may take a few weeks to produce. Please adjust your expectations accordingly. For example, if you order a Signature ring using UPS 3-5 day shipping, you will receive that ring within 3-5 days after the standard production time.